Appointment Deposits

 

A deposit is required to confirm all appointments. A 50% deposit is required for mobile services and a 25% deposit is required for remote services. The deposit amount is calculated based on the total cost of your appointment, including any travel fees.

 

Payment Due

 

Any remaining balance is due the day of your appointment. If you haven't paid in full when your appointment starts, you must complete payment before the service begins, or your appointment will be canceled.

 

Payment Methods

 

Payment is accepted online via all major credit cards, PayPal, Google Pay, Apple Pay, Venmo, and Cash App. 

 

In-person payments are accepted via cash, check, contactless-enabled credit cards, Apple Pay, Google Pay, Venmo, and Cash App.

 

Rescheduling Appointments

 

Appointments may be rescheduled up to 2 hours before their original appointment time for free.

 

Deposits are non-refundable when appointments are rescheduled within 2 hours of their original time. If you wish to retain services, a new appointment and deposit will be required.

 

Mobile Appointment Location Changes

 

Clients may change their mobile appointment location up to 24 hours before the scheduled appointment time. Please note that if the new location significantly changes the notary’s transit time, the appointment may need to be rescheduled and additional travel fees may apply.

 

Cancellations

 

Appointments may be canceled up to 24 hours before their scheduled appointment time with a full refund for any amount paid.

 

Deposits are non-refundable when appointments are canceled within 24 hours of their scheduled time. You may receive a refund for any amount you paid over the deposit amount.

 

If Falcon’s Pen Mobile Notary cancels an appointment, a new appointment will be scheduled without penalty to the client, subject to availability. If an appointment can not be rescheduled at a reasonable time for the client, Falcon’s Pen Mobile Notary will provide the client a full refund for any amount paid.

 

Refunds

 

Refunds will be issued by the notary automatically within 48 hours of a cancellation. Refund processing times vary and are dependent on your bank or credit card issuer.

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Missed Appointments

 

Remote Services

 

A remote services appointment is considered missed when a client doesn’t appear for or appears more than 5 minutes late to a remote services appointment without notice to the notary of technical or other difficulties.

 

Mobile Services 

 

A mobile services appointment is considered missed when:

 

• A client isn’t present at the designated location of the mobile appointment without notice to the notary;

• A client arrives to the designated location of the mobile appointment more than 5 minutes after the scheduled appointment time without notice to the notary;

• The notary cannot access the designated location of the mobile appointment.

 

In the event of a missed appointment, clients will be charged the total amount for their booked service and appointment, including any travel fees.

 

COVID-19, Illness, and Weather Emergencies

 

Clients must notify the notary prior to their scheduled appointment if they have tested positive for COVID-19, influenza, or another serious communicable disease within the 2 weeks preceding their scheduled appointment. 

 

The client’s appointment will be rescheduled without penalty to a time after their recovery (in the case of COVID-19, after the client has no symptoms for at least 24 hours and has tested negative for the virus).

 

Appointments may also be rescheduled up to the original appointment time without penalty in the following situations:

 

• The client or an immediate family member is suffering a serious medical emergency;

• For mobile appointments, weather or other acts of God make travel to or from the designated appointment location unsafe for either the client or the notary;

• For remote appointments, weather or other acts of God cause power outages or other unavoidable technical difficulties for either the client or the notary.

 

The client should make reasonable efforts to notify the notary of the illness, emergency, or weather before the scheduled appointment time (by calling or emailing the notary).

 

If notice is given after the client’s scheduled appointment has passed, the client must provide reasonable proof documenting their emergency in order to avoid the penalties for a missed appointment. Examples of reasonable proof include a dated positive COVID-19 test result, a doctor’s note, or a weather report.